Welcome to ServiceProsHQ, and thank you for reviewing our Privacy Policy. ServiceProsHQ, Inc., and its affiliates, parents, and subsidiaries (“ServiceProsHQ,” “we,” “us,” or the “Company”) take your privacy seriously.
This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use ServiceProsHQ.
Personal Information is information that relates to you as an individually identifiable person, such as your name, email address, and mobile number.
This Privacy Policy explains:
What information we collect
How we may share that information and for what purposes
Your choices regarding the information we collect
How to contact us with questions about this Privacy Policy
This Privacy Policy applies to: (a) information collected on the ServiceProsHQ website, and (b) the ServiceProsHQ mobile application (collectively, the “Services”).
I. INFORMATION WE COLLECT
a) Personal Information You Give Us
We collect information that you voluntarily share with us through the ServiceProsHQ website and application.
You may provide us with:
Contact information and identifiers, such as your name, physical address, phone number, and email address
Business information, such as number of employees, services offered, business location (ZIP/postal code), and software tools used
Billing information, such as credit or debit card details or other digital payment accounts
Photos and videos uploaded through the platform
Payment Card Information
Although users may submit payment card information to pay for services through ServiceProsHQ, ServiceProsHQ does not receive or store payment card information.
Payment data is transmitted directly to our third-party payment processor (such as Stripe) using industry-standard Transport Layer Security (TLS) encryption. ServiceProsHQ only receives confirmation of payment status.
b) Surveys and Use of Services
You may choose to participate in surveys regarding your experience, satisfaction, feature usage, or engagement with ServiceProsHQ.
In some cases, survey responses may be linked to your account information (such as name or email). When linked, this data is treated as Personal Information.
You may also post information (such as comments or content) that may be visible to others within your organization or, if you choose, to third parties. Any Personal Information you voluntarily make public will not be considered confidential.
At your request, ServiceProsHQ will make reasonable efforts to remove or restrict access to such information, subject to technical feasibility.
c) Information We Collect Through Technology
We automatically collect certain information to improve our Services, including:
Usage statistics and engagement data
Call and message metadata (e.g., duration, timestamps, location)
Phone numbers used with the Services
Device information, login attempts, application logs, and error reports
While some of this data may not directly identify you, we treat it as confidential and protect it using encryption and authentication safeguards.
IP Addresses & Device Identifiers
We may collect:
IP addresses, which may indicate general geographic location
Device identifiers, which uniquely identify the device accessing our Services
Where required by law, these identifiers are treated as Personal Information.
Google OAuth & API Data
When you connect your account using Google OAuth, we collect only the data permitted by the scopes you approve. Our use of Google API data complies with the Google API Services User Data Policy, including Limited Use requirements.
We do not sell Google user data and only share it with partners as necessary to provide requested services (e.g., calendar scheduling).
AI & Third-Party Tools
We may share limited information with AI models and third-party tools to improve our services. This may include business name, industry, services, photos, and reviews. Personal data is handled securely and only for legitimate business purposes.
d) Cookies
Yes. We use cookies to enhance functionality, analyze usage, and improve user experience.
e) Web Beacons
We may use web beacons (pixel tags or clear GIFs) to:
Track page navigation
Measure email engagement
Improve content effectiveness
Web beacons do not store Personal Information directly.
f) Information You Provide About Third Parties
If you use referral features, we may collect a third party’s name and email address solely to send a one-time invitation. This information is not used for marketing unless consent is obtained.
g) Information Third Parties Provide About You
i) Conversion Tracking
Advertising platforms (such as Google) may inform us when you interact with our ads.
ii) Call Recording
With notice and consent, certain calls may be recorded by authorized third parties for quality and support purposes.
Third-Party Sites
ServiceProsHQ may link to third-party websites or plug-ins. We do not control their privacy practices and recommend reviewing their policies separately.
II. HOW WE SHARE INFORMATION & WHY
We use reasonable safeguards to protect your Personal Information.
We may share information:
To provide and improve our Services
To fulfill transactions
To manage internal operations
When legally required
a) Service Providers
We share information with trusted vendors who help operate our Services under confidentiality obligations.
b) Financial Institutions
Information may be shared to investigate fraud or resolve disputes.
c) Promotions
Participation in contests or promotions may involve disclosure as required by official rules.
d) Legal & Administrative Reasons
We may disclose information in response to legal requests or to protect rights, safety, and property.
III. YOUR PRIVACY RIGHTS
Under laws such as the California Consumer Privacy Act (CCPA), you may:
Request access to your Personal Information
Request correction or deletion of your Personal Information
Deleting Personal Information may require deleting your account. Aggregated or anonymized data cannot be linked back to you.
You may also opt out of marketing communications using email unsubscribe links.
Data Security Disclaimer
While we use reasonable safeguards, no online transmission is completely secure. You acknowledge that transmission of Personal Information is at your own risk.
IV. CONTACT US
For questions or concerns regarding this Privacy Policy:
